TSA Software Solutions is Australasia's leader in Telecom Expense Management software.

Firstly, what is Telecom Expense Management? Telecom Expense Management (TEM) is a term used to define a business approach to managing telecommunication service expenses (Voice, Data, and Wireless) with a combination of software tools and manual auditing.

The proliferation of telecommunication equipment and services over the past few years, and the lack of transparency in carrier charging models has led to increased complexity for business in trying to manage and control their telecommunication costs.

Businesses face a number of problems as they attempt to keep telecommunication costs down:

• Inability to accurately apportion carrier charges to division, departments or team groups due to a lack of detail on carrier invoices.
• Lack of internal resources available to manually check carrier invoices and attempt to allocate costs. In fact according to leading industry analyst Aberdeen group 85% of Telecommunications invoices are not audited and between 7-12% of Telecoms bills are in error.
• Lack of sophistication and flexibility to interface to multiple third party systems and produce custom reports relevant to the business.
• Lack of understanding of the current telecommunication equipment inventory such as handsets, licenses and headsets and who within the company is responsible for or has ownership of equipment.
• Lack of visibility of costs to Department managers who are therefore unable to effectively control and manage these costs.
• Use of multiple carriers for telecommunication services with different standards and invoice formats leading to an inability to match or allocate costs easily
• Multiple internal billing systems to manage traditional TIMS, Carrier Invoices, Internet access and inventory.